Refund Policy

Every package comes with a 14-day money-back guarantee on the one-time setup fee. If, within 14 days of your system going live, it doesn't do what we agreed it would do and we can't fix it, you can ask for a full refund of the setup fee.

• There is no lock-in. You can cancel monthly maintenance at any time.
• Cancelling stops the next month's charge. The current month is not refunded.
• If you cancel, your system and its documentation stay yours.

1. Message on WhatsApp +880 1606-054307 or email info.nexorasolutionsbd@gmail.com.
2. Include your name, the package you ordered and the payment reference (Transaction ID).
3. You'll get a reply within 2 business days.

Approved refunds are sent back the same way you paid — bKash, Nagad, bank transfer or Payoneer — usually within 7 business days. Any fees charged by the payment provider for sending money may not be refundable.

• Requests made more than 14 days after the system went live.
• Costs paid directly to third-party services on your behalf or in your name (for example phone numbers, AI usage or software subscriptions).
• Extra work you asked for beyond the agreed package.

If anything here is unclear, just ask on WhatsApp before you order — it's better to agree on expectations upfront.